CX Immersion: Lead the Future of Client Experience in A/E/C
August 25, 2026
9:00 AM EDT - 4:00 PM EDT
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Sheraton Grand Rapids Airport
5700 28th St SE
Grand Rapids, MI 49546
Directions
CX Immersion is a workshop focused on building client loyalty, leading to repeat work, referrals, and a stronger reputation in the marketplace. Grounded in SMPS Foundation research, CX Immersion emphasizes practical tools you can put to work right away at your firm. You’ll leave with:
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A draft CX Charter to align leadership and internal teams
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A Voice‑of‑Client plan to systematically gather and act on client feedback
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An ROI framework to show CX’s tangible impact on business performance
This isn’t another lecture, it’s an, action-oriented Bootcamp. Expect to benchmark your firm’s CX maturity, map client journeys and identify quick wins, build governance models that embed CX into culture, learn how to turn feedback into loyalty and revenue, and prove ROI with tools your leaders can’t ignore.
How It Works*
Pre Bootcamp Welcome Session (50 min). Learn what to expect at Bootcamp in this virtual session. Bring your questions.
Post Bootcamp Momentum Sessions (50 min). Get answers to your CX questions that came to mind after Bootcamp! Sessions are custom and virtual.
